Shipping Policy

Auréa Essentials — Shipping & Delivery Policy

Last updated: June 2026

Local Pickup — Saint-Martin / Sint Maarten
Coming soon.

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Local Delivery — Saint-Martin / Sint Maarten
Prefer to have your order brought to you? We offer local delivery across both sides of the island — French Saint-Martin and Dutch Sint Maarten.

Delivery day & hours

Saturdays, from 9:00 AM to 1:00 PM

Delivery fee

A flat rate of €5.00 applies to all local deliveries on the French Side (Saint-Martin) and 10€ for the Dutch Side (Sint Maarten).

Once your order is ready, you'll receive a confirmation email with your estimated delivery window. Please make sure someone is available to receive the parcel at the address provided — if no one is home at the time of delivery, we will contact you via the details on your order to arrange an alternative.

For any questions about your local delivery, reach us at:

📧 aureaessentialsofficials@gmail.com

How We Ship

Every order placed with Auréa Essentials is shipped via Colissimo, the tracked parcel service from La Poste Group. We chose Colissimo for its reliability, real-time tracking, and wide international coverage — so your order is in good hands from the moment it leaves Saint-Martin.

Shipping costs are calculated at checkout based on your location and package weight, and range from €10.05 to €32.95. A €2.00 transaction fee is applied per shipment. You will receive your tracking number by email as soon as your order is on its way.

Where We Ship
We ship World Wide all destinations.

All orders are prepared and dispatched from the friendly island of Saint-Martin.

Processing & Delivery Times
We take care in preparing every order before it goes out. Please allow 1 to 5 business days for processing after your payment is confirmed.
Once shipped, estimated delivery times are:
 

Destination                                                                                                                                                  Estimated Delivery

France métropolitaine                                                                                                                ~2 business days

DOM/DROM-COM (Guadeloupe, Martinique, Réunion, Guyane,

Mayotte, Saint-Martin, etc.)                                                                                                      5 to 18 business days

Europe                                                                                                                                           3 to 10 business days

International (outside Europe)                                                                                                  5 to 15 business days

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These are indicative timeframes provided by Colissimo and are not contractually guaranteed. In some cases — particularly for international destinations — delivery may extend up to 4 weeks due to customs processing or carrier delays. We appreciate your patience.

Tracking Your Order
Your tracking number will be included in your shipping confirmation email. You can follow your parcel's journey at any time via laposte.fr.
If something seems off with your tracking or your order hasn't moved in a while, don't hesitate to get in touch — we're happy to help investigate.
📧 aureaessentialsofficials@gmail.com

Customs & Import Fees

For destinations outside the European Union, customs duties or import taxes may be assessed upon arrival. These charges vary by country and are the responsibility of the customer. The vast majority of Colissimo shipments clear customs without additional fees, but we recommend checking your country's import policies if you have any concerns.

What to Do If Your Package Shows as Delivered But Hasn't Arrived
We understand how frustrating this can be. Once Colissimo marks a package as "delivered," that status is considered official confirmation of delivery to the address provided at checkout — and responsibility for the parcel transfers to the recipient at that point.

If you find yourself in this situation, here are a few steps to take before reaching out:

1. Check around your property — mailbox, front door, any secured drop-off spots

2. Ask a neighbor or your building manager if they accepted it on your behalf

3. Give it 24 to 48 hours — carrier tracking isn't always updated in real time

4. Contact Colissimo directly to file a claim or open an investigation

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We're unable to guarantee replacements or refunds for packages confirmed as delivered by the carrier, but we won't leave you without support. Reach out and we'll provide any documentation we have — proof of postage, tracking details — to help you with your claim.

Incorrect Address
Please double-check your shipping address at checkout. If a package is returned to us because of an incorrect, incomplete, or uncollected address, the cost of reshipment will fall to the customer.
We'll reach out as soon as the parcel comes back to us and walk you through next steps. If you'd prefer a refund at that point, the original shipping costs will be deducted from the amount returned.